Last updated: 19 February
Welcome to the T-Vend FAQ page! Below are answers to common questions about our products, ordering process, shipping, and more.
1. General Questions
1.1. What is T-Vend?
T-Vend is an online store specializing in vending-related products. We offer high-quality vending accessories, spare parts, and related items.
1.2. How can I contact T-Vend?
You can reach us via email at Mail: info@gfy.me.uk. We aim to respond within 24 hours.
2. Ordering & Payment
2.1. How do I place an order?
To place an order:
1. Browse our website and add products to your cart.
2. Proceed to checkout and enter your shipping details.
3. Complete your purchase securely using MasterCard,
Visa, American Express, JCB, Union pay, iCard, Ideal, Bancontact
4. You will receive an order confirmation via email.
2.2. What payment methods do you accept?
We accept
2.3. Can I modify or cancel my order after placing it?
If your order has not been processed yet, you may request changes or cancellations by contacting us at Mail: info@gfy.me.uk. However, once an order has been shipped, it cannot be canceled.
3. Shipping & Delivery
3.1. How much does shipping cost?
Delivery charges are based on weight of order, and are shown at the checkout stage.
3.2. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can track your package through the courier’s website.
3.5. What if my order is delayed or lost?
If your order has not arrived within the expected timeframe, please contact us at Mail: info@gfy.me.uk. We will investigate the issue with the shipping provider.
4. Returns & Refunds
4.1. What is your return policy?
You can return eligible items within 30 days (Mon-Fri) of receiving your order. Items must be unused, in original packaging, and in resalable condition.
4.2. How do I request a return?
To initiate a return:
1. Contact us at Mail: info@gfy.me.uk with your order details.
2. We will provide return instructions and address.
3. Once we receive the item, we will process your refund (excluding shipping costs).
4.3. Are there any non-returnable items?
Yes, the following items cannot be returned:
Opened or used products
Custom-made or personalized items
Clearance or sale items
4.4. How long does it take to receive a refund?
Once we receive the returned item, refunds are processed within 10 business days (Mon-Fri) to reflect on your account depending on your bank’s processing times.
5. Warranty & Product Support
5.1. Do your products come with a warranty?
Some products may include a 2 months warranty. Please check the product description or contact us for specific warranty details.
5.2. What should I do if I receive a faulty or damaged item?
If you receive a damaged or defective product:
1. Contact us at Email: info@gfy.me.uk within 3 days (Mon-Fri) of receiving your order.
2. Provide photos of the damaged item and packaging.
3. We will arrange for a replacement or refund as per our policy.
6. Account & Security
6.1. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and receive special offers.
6.2. How do I reset my password?
If you forget your password:
1. Click the “Forgot Password” link on the login page.
2. Enter your registered email address.
3. Follow the instructions in the password reset email.
6.3. Is my personal information secure?
Yes, we take data protection seriously and comply with UK GDPR. Your information is used only for order processing and customer support. For more details, read our Privacy Policy.
7. Other Questions
7.1. Do you offer bulk discounts?
Yes, we offer discounts on bulk orders. Please contact us for pricing and details.
7.2. Can I become a reseller of T-Vend products?
If you’re interested in becoming a reseller, contact us at Email: info@gfy.me.uk for more information.
Still Have Questions?
If you need further assistance, feel free to contact us at:
Email: info@gfy.me.uk
Website: https://gfy.me.uk/
Company Name: T Vend
Company Registration number: 07825818
VAT number: GB 282607004
Registered Address: Unit 2 Fernfield Business Park, Whaddon Road, Milton Keynes MK17 0PR, United Kingdom
Business hours: 9 AM – 5 PM, (Mon-Fri), (GMT) Greenwich Mean Time (London)
