Return and Refund Policy

At T Vend we are dedicated to providing high-quality products and an excellent customer experience. If you are not satisfied with your purchase, our Returns Policy is designed to guide you through the return process. Please carefully read the following information to ensure you understand your rights and responsibilities.

Returns Window:

You may initiate a return for items within 30 business days (Mon-Fri) from the date you received your order. To ensure a smooth return process, please notify us as soon as possible.

How to Initiate a Return:

Contact Us: Email our customer service team at info@gfy.me.uk with your order number and reason for the return. If the item is damaged or defective, please include photos.

Prepare Your Item: Items must be unused, in original packaging, with all tags and labels intact.

Return Method:

Mail returns: info@gfy.me.uk

In-store returns: Unit 2 Fernfield Business Park, Whaddon Road, Milton Keynes. MK17 0PR, United Kingdom.

Important notice: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Non-Returnable Items:

Certain items are not eligible for return, for example:

Gift cards

Sale items (unless they are defective or damaged)

Items marked as non-returnable at the time of purchase.

Used or worn items that do not meet the ‘unused’ condition requirement.

Personalised or custom-made items cannot be returned unless defective.

Exchanges:

We offer exchanges, If you require a different size or colour, you can return the original item and request an exchange. Here’s how to facilitate an exchange:

European Union 14 day cooling off period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiate a Return: Follow the return procedure outlined above for the item you want to exchange.
Shipping Costs: The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.
Processing Your Exchange: We offer exchanges. If you want to exchange an item, please follow the return process for a refund and place a new order for the desired item.

Damaged or Incorrect Items:

If you receive a product that is damaged, defective, or incorrect, please follow these steps:

Report the issue within 10 business days (Mon-Fri) of receiving the item. Include order number, description, and photos.
Return Shipping: We will cover return shipping costs for damaged or incorrect items.
Refund Processing: You can expect a refund in the same form of payment that was used for the purchase within 10 business days (Mon-Fri) of our receiving the returned item.

Refund Processing Time:

Refunds are issued back to the original payment method.

Please allow up to 10 business days (Mon-Fri) for processing.

Your bank may take additional time to reflect the refund.

Important notice: If an item does not meet return criteria (e.g. used, missing packaging).

We do not charge a restocking fee.

Contact Information:

Should you have any questions about our Return Policy or need assistance, please do not hesitate to contact us:

Company Name: T Vend

Company Registration number: 07825818

VAT number: GB 282607004

Registered Address: Unit 2 Fernfield Business Park, Whaddon Road, Milton Keynes MK17 0PR, United Kingdom

Business hours: 9 AM – 5 PM, (Mon-Fri), (GMT) Greenwich Mean Time (London)

Phone: +44 01908 382497

Mail: info@gfy.me.uk

Policy Updates

We may revise our Return and Refund Policy from time to time. We encourage you to review this policy periodically for any updates, as your continued use of our services indicates your acceptance of these changes.

Thank you for shopping with T Vend! Your satisfaction is our priority. We appreciate your understanding and cooperation regarding our returns and refund procedures, which help us maintain our commitment to quality.